IT Operations Engineer

Role Purpose This hands-on IT Operations role delivers reliable day-to-day support, maintains end-user technology standards, supports joiner/mover/leaver processes, and contributes to operational improvements across the IT Operations team. The role works closely with the IT Operations Manager, HR, Finance, Legal, game development teams, and wider Group IT teams to ensure IT services are delivered consistently, securely, and aligned with business needs . This role is ideal for an experienced IT Support Engineer or IT Operations Engineer seeking to broaden their operational experience in a dynamic environmen t. Key Responsibilit iesIT Operations & Service Deliv eryProvide day-to-day hands-on IT support for Team17 employe es.Ensure responsive and professional support across Team17 departmen ts.Support the prioritisation and progression of tickets, tasks, and operational reques ts.Escalate complex issues appropriately and contribute to timely resoluti on.Support improvements that reduce repeat issues and improve service reliabili ty. Incident & Service Sup portSupport responses to incidents or service disruptions, ensuring clear communication and appropriate escalat ion.Contribute to service reviews and continuous improvement activ ity.Help maintain operational processes and support documentat ion. Team Su pportWork collaboratively with colleagues across IT Operations and wider Grou p IT.Promote operational standards, knowledge sharing, and consistent ways of wor king.Support a collaborative and customer-focused support cul ture. End-User Technology & Workplace Se rvicesMaintain operational standards for end-user computing, including laptops, desktops, builds, patching, and peripheral de vices.Support the lifecycle of user devices, including provisioning, refresh cycles, and asset tra cking.Support workplace technologies, including meeting-room AV and collaboration tools.Provide administrative support across corporate platforms, including Microsoft 365 and collaboration tools, plus JAMF / Intune where req uired. Identity & Access Man agementSupport operational management of identity and access using Microsoft En tra ID.Maintain access standards and support a group-based access model.Support secure and scalable access management, including periodic access r eviews. Joiners, Movers & Leave rs (JML)Partner with HR to support smooth and secure onboarding and offboarding pr ocesses.Support workflows for account creation, access provisioning, and employee dep artures.Help ensure employees receive a smooth Day-1 experience, with devices and system access ready when the y start.Maintain appropriate records for access provisioning and removal. Operational Readiness & Re liabilitySupport infrastructure and platform teams with operational tasks where required.Contribute to readiness checks, handover activities, and operational docum entation.Support device refresh, migration, and workplace technology ini tiatives. Security & Complian ce SupportSupport operational security practices, including MFA adoption, patching, endpoint standards, and acces s hygiene.Support disaster recovery and business continuity planning where required.Escalate security concerns appropriately and follow Group IT standards. Required ExperienceExperience in IT operations, service delivery, or hands-on IT support.Experience using IT Service Management platforms, such as Jira Service Management.Hands-on experience supporting corporate IT environments, including end-user devices, identity, SaaS platforms, workplace technology, PC and Mac environments, device standards, builds, and rollou t activity.Experience supporting Microsoft 365, Entra ID, and Intune or similar endpoint/device manage ment tools.Experience supporting Windows and Mac en vironments.Strong communication skills and the ability to work effectively with technical and non-technical st akeholders.Ability to prioritise workload, manage tickets, and escalate issues app ropriately.Good documentation and knowledge-shar ing skills. Preferred / Nice to HaveExperience in games, digital entertainment, or creative studio e nvironments.Experience supporting hybrid or distri buted teams.Familiarity with cloud environments such as AWS, Az ure, or GCP.Awareness of development tooling concepts such as Perforce, Git, or bu ild systems.Experience supporting on-premises infrastructure, networking, backup, or disaster recove ry services.Experience with JAMF, Intune, or other endpoint managemen t platforms. What Go od Looks LikeReliable and responsive IT support with high levels of user satisfaction.Strong hands-on technical support across Microsoft 365, endpoint, desktop, and user-access tro ubleshooting.Tickets and operational requests are progressed clearly and consistently.Escalations are handled appropriately, with clear communication during servic e disruption.Devices, access, and onboarding/offboarding processes are managed consistently and securely.Documentation is maintained and shared to improve te am knowledge.The role contributes positively to IT Operations stability, service quality, and continuous improvement.